At ORCA NZ we are very proud of our products and we are delighted that you have decided to purchase what we believe to be some of the world’s best swimming products. We stand behind our materials and manufacturing and every ORCA NZ product carries a promise of being of the highest quality. We are committed to repairing or replacing any item that falls within our warranty period and policies.
Your ORCA NZ wetsuit is supported with a warranty on both manufacture and materials for one year from date of purchase. This covers the failure of any seams, mouldings, trims, or fabrics.
Ex Demo wetsuits sold from the Orcasports.nz website are supplied with NO Warranty.
ORCA NZ retains the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow care instructions and take all reasonable precautions to maintain the equipment. Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine, and other harsh or abrasive substances can accelerate product degradation and may void warranty. Fingernails and other sharp objects may tear and rip the high performance neoprene in your ORCA NZ wetsuit. ORCA NZ will not repair or replace items where there is clear evidence of inadequate care or treatment.
Please be aware, now wetsuits are becoming more and more flexible and high tech, the use of any oils (vege, Almond, baby oil) will now void any warranty with the wetsuit as all oils now damage the new materials used in all brands of wetsuits.